Your Website & Our CMS: Questions & Answers

The Kensoftware CMS is the admin panel we built ourselves and use on every website we make. From one login, your team updates pages, articles, banners, galleries and forms, and for online stores, products, orders and promo codes, in Arabic and English, without calling a developer. We tailor it to each business and support it ourselves.

• A CMS is the private admin panel where you log in and change what your website shows.
• Our CMS covers website content, online-store content, delivery, marketing tools and more than one language from one admin.
• We built it ourselves, so we can tailor it to each business and add what a client needs.

Use a DIY builder such as Wix or Shopify if you need a simple site quickly and have time to build it yourself. Hire a professional when the website is central to winning customers or sales, needs proper Arabic and English, or has store rules a template cannot handle. With a professional build, you can still edit content yourself.

• DIY builders work well for simple, one-language sites when you have time to learn the tool.
• Proper bilingual layouts, store rules such as delivery areas, and connections to other systems usually need a professional.
• The biggest hidden downside of DIY is the time it takes to do well.

Update anything that has changed straight away, such as hours, contact details or sold-out products, and review the whole site every few months. Busy stores may update daily; service firms a few times a month. With a CMS you can make content updates yourself, while design changes, new features and security stay with your web team.

• Fix anything that is no longer true as soon as it changes.
• A simple weekly, monthly and quarterly routine keeps a website fresh without becoming a burden.
• Content updates are yours to make in the CMS; technical upkeep is your web team's job.

Your domain name should always be registered in your own business name, while hosting, SSL and the technical setup are usually handled by your web team. Each is a separate service with its own renewal, so agree in writing who renews what. We set up hosting and SSL for clients and help register domains in the client's name.

• Your domain is your address, hosting is the building, SSL is the lock and email is the mailbox.
• Register the domain in your own business name, with your own business email as the contact.
• Each service renews separately, so someone must be clearly responsible for each one.

Use a ready-made platform such as WordPress or Shopify if your needs are simple and someone can manage it. Choose a tailored build if your business has its own ways of working, branches or delivery rules. Our own CMS gives you both: a ready-made, proven system that we tailor to your business and support ourselves.

• A CMS is ready-made software you set up; custom development is software written from scratch for you.
• Ready-made platforms are quick for simple needs but limit you to what the platform and its add-ons allow.
• Fully custom builds fit exactly but take the longest.

Your domain name, content and business data should always belong to you, but the software that runs a website usually belongs to whoever made it, and you are given the right to use it. Agree in writing before work starts what is yours, what is licensed, and what you receive at handover. Keep the domain in your own name.

• Website ownership is several separate pieces: domain, content, data and the software that runs the site.
• Always register the domain in your own business name, never the designer's or an employee's.
• Most websites run on software the business does not own, which is normal as long as the terms are written down.

After launch you should receive your own admin login, a written list of every service behind the site and training for your team. The first weeks are for fixing small issues found by real visitors. After that, you update content yourself while your web team handles backups, software and security updates and speed checks.

• At launch, make sure the domain is in your name and you have your own admin login.
• The first few weeks are a settling-in period for fixing issues real visitors uncover.
• Backups, software updates and security checks are ongoing work for your web team.